FAQS

1. What types of shipping services do you offer?

We offer a full range of shipping services including:

Vessel Agency Services: Handling all aspects of port calls, crew management, and operations.

Freight Forwarding: We manage the transport of goods from one destination to another, including customs clearance.

Logistics & Supply Chain Solutions: Providing end-to-end solutions from warehousing to final delivery.

Bunkering Services: Fuel supply for vessels to ensure smooth voyages.

Customs Brokerage: Handling the documentation and clearance for both imports and exports.

2. How can I track my shipment?

You can track your shipment by logging into our client portal or by using the tracking number provided to you at the time of booking. You can also reach out to our customer support team for real-time updates.

3. What is the average shipping time for international shipments?

Shipping time varies based on the origin and destination ports, the shipping route, and whether it’s ocean freight or air freight. Typically, international shipments can take anywhere from 5 to 30 days, but we will provide an estimated delivery date once your shipment is booked.

4. How do I book a shipment with your company?

You can book a shipment by contacting our sales or customer service team, or by filling out the online booking form on our website. Once we receive your details, we’ll confirm the booking, provide you with the necessary paperwork, and share the estimated timeline.

5. What documents do I need to ship my goods?

The essential documents required for shipping are:

Bill of Lading (B/L)

Commercial Invoice

Packing List

Certificate of Origin (if required)

Import/Export Customs Declaration

Our team will guide you through the necessary paperwork based on the type of shipment and destination country.

6. Can you assist with customs clearance?

Yes, we provide full customs brokerage services to ensure that all required documentation is in order and that your goods clear customs without delays. Our experts will handle all the necessary steps to ensure compliance with local regulations.

7. How do I know if my shipment is insured?

We offer cargo insurance to protect your goods while in transit. Depending on the value and type of goods, we will recommend appropriate insurance coverage. If you opt not to insure your shipment, we’ll inform you about the potential risks involved.

8. What should I do if my shipment is delayed?

If your shipment is delayed, please contact our customer service team immediately. We will investigate the reason for the delay and provide you with an updated delivery estimate. We strive to ensure that your shipments arrive on time, but unforeseen events such as weather conditions, port congestion, or customs issues can sometimes cause delays.

9. How do I pay for shipping services?

We offer multiple payment options including bank transfers, credit card payments, and other online payment solutions. Payment terms will be shared with you before the booking, and invoices will be issued once the shipment is dispatched.

10. Are there any size or weight limits for shipments?

Yes, there are size and weight restrictions that vary depending on the type of cargo and the shipping method. For example, ocean freight has more lenient size limits compared to air freight. Please contact us for specific details regarding your shipment size and weight.